We process your order right away, and under normal circumstances, most goods are despatched by UK mainland couriers/carriers within five working days. Please note you must always arrange for someone to be available at the delivery address to receive & sign for the consignment.
Pool packages and portable spas are very large consignments, and you will need able bodied people on site to assist with unloading. You will always be contacted by our Customer Services Department to confirm delivery arrangements for large consignments. In addition, you may not be ready for us to deliver your pool or spa straight away, for example you may have a holiday booked or be waiting for an electrical installation, in which case we can arrange for delivery to take place once you are ready.
Please note that very large products such as One-piece Pools, Portable Spas and Swim Spas may require a crane to be available to lift the goods onto your property, which you will need to arrange, and will obviously incur additional cost.
We are usually able to arrange delivery of a large consignment on a specific day, but we cannot guarantee or specify an exact time.
Dolphin Leisure accepts no responsibility for goods incorrectly installed by the customer or others.
Luxe have four delivery vehicles constantly travelling a European circuit. For United Kingdom deliveries, the average transport time from Lithuania is 5-6 days. With this in mind, we aim to arrive midweek (Wednesday afternoon). If offloading facilities are on site, the pool can be offloaded immediately OR the driver can stay overnight and offload first thing in the morning.
If a crane lift is required, we suggest scheduling a Thursday lift hire.
Please note, we cannot be held accountable for unforeseen delivery delays as we are at the mercy of traffic conditions and ferry schedules.
Due to European delivery schedules; exact delivery dates or times CANNOT BE GUARANTEED.
If customer/dealer is unable to take delivery due to site access or off-loading difficulties the pool will be transferred to Paramount Pools head office. Storage, transportation charges will apply including return visit.