For pool project enquiries call 01323 76 66 00
For general enquiries email sales@dolphinpools.co.uk
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At Dolphin Leisure (UK) Ltd, your satisfaction is our top priority. If you have any suggestions or feedback, please don't hesitate to contact us via email through our online store.
Contact Details:
Please note that all images and photographs on this site are for guidance purposes only. We reserve the right to make changes and updates without prior notice.
We accept payments via:
Order Confirmation:
When we confirm your order, it means we've received it. However, this does not create a contract until we process the payment and ship the item. If there are any issues with pricing, description, or product availability, we’ll contact you first to discuss alternatives or any price adjustments.
Important:
Do not add items marked as £0.00 to your basket—they are available "on application." For pricing inquiries, please contact us via email or call us at 01323 766600 for a no-obligation quote.
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UK Mainland Shipping:
Orders over £100.00 (including VAT) qualify for free shipping to most UK mainland postcodes. For orders under this amount, a standard shipping fee of £8.95 (including VAT) applies.
Additional Charges:
Certain areas, such as Northern Ireland, Scotland, the Isle of Man, and the Channel Islands, may incur additional shipping charges. We will contact you to confirm any extra fees before dispatching your order.
Overseas Shipping:
We regret to inform you that we no longer arrange shipping to European destinations. However, European customers are welcome to arrange their own carriers for delivery. We are happy to provide all relevant weights and dimensions to assist you in obtaining shipping quotes. Please note, we do not offer VAT exemption on overseas orders.
We aim to process and dispatch your order as quickly as possible. Under normal circumstances, most items are dispatched within five working days via UK mainland couriers/carriers.
Please ensure that someone is available at the delivery address to receive and sign for the consignment.
Large Consignments:
Pool packages and portable spas are large items, so you’ll need able-bodied people on site to assist with unloading. Our Customer Services team will contact you to confirm delivery arrangements for these large items.
Flexible Delivery:
If you're not ready for delivery, for example, if you have a holiday booked or are awaiting an electrical installation, we can schedule delivery for a time that suits you.
Heavy Lifting:
Very large products, such as One-piece Pools, Portable Spas, and Swim Spas, may require a crane to lift the goods onto your property. You will need to arrange this at your own cost.
Delivery Days & Times:
We can often arrange delivery on a specific day, but we cannot guarantee or specify an exact time.
Note: Dolphin Leisure is not responsible for any goods that are incorrectly installed by you or others.
Luxe Pools operates a European delivery circuit with four vehicles. For deliveries within the UK, the average transport time from Lithuania is 5-6 days. We aim to deliver midweek (Wednesday afternoon), and if offloading facilities are available, the pool can be offloaded immediately. Alternatively, the driver can stay overnight and offload the following morning.
Please note that we cannot be held accountable for unforeseen delays due to traffic conditions or ferry schedules.
Due to European delivery schedules, exact delivery dates and times cannot be guaranteed. If you or your dealer cannot accept delivery due to site access or offloading difficulties, the pool will be returned to Paramount Pools' head office. In such cases, storage and transportation charges will apply, including the cost of a return visit.
If the item you've ordered is out of stock, we will offer a product of equivalent price and quality. If we are unable to provide an alternative, we will contact you with an estimated availability date and place the item on back order for you.
If you prefer not to wait, you will have the option to cancel the order and receive a full refund.
When you place an order on our website, your credit card details are encrypted using 128-bit encryption. These details are only decrypted once they reach our secure system and are never stored in clear text on the website.
Alternatively, if you prefer, you can call us with your credit card details, or select "Invoice with Order" and arrange payment by Bank transfer
We guarantee your satisfaction. All of our products are covered by extensive manufacturers' guarantees & warranties.
If you need to contact us:
You can email sales@dolphinpools.co.uk
or alternatively,
you can call on 01323 766600 (which is just the cost of a local call from anywhere in the UK)
International calls use ; 0044 1323 766600
Data collected by this site is used to:
a. Take and complete customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Dolphin Leisure (UK) Ltd offers a 14-day money-back guarantee on:
However, please note the following:
Customer Responsibility:
Customers are responsible for arranging and covering the cost of returning goods, unless we have specifically arranged collection with the manufacturer.
Your right to return goods is protected under the EU Distance Selling Directive.
If you wish to return an item, please contact our Customer Services Department at 01323 766600. We will advise if the goods should be collected by the manufacturer due to a fault.
Once the goods are received and checked, we will issue a refund to the card used for the purchase.
All goods remain the property of Dolphin Leisure (UK) Ltd until full payment has been received. Therefore, no goods will be dispatched until payment has cleared in full.
